The most frequently asked questions
Please have a look through some of the most common questions we hear from our customers ask about our business, it`s services and equipment and cleaning methods. If you are unable to find the information you require please contact us on 0131 669 3804 and a member of staff will be happy help with your query.
What hours do you work?
A: We operate all services 24 hours a day, seven days a week. Our offices are contactable 7am to 7pm daily, on the office number. Alternatively, we can be reached on the company mobile number out of hours.
What kinds of payments do you accept?
A: We offer a range of payment types and arrangements to fit the individual needs of our customers. Cash, Cheque, Direct Bank Transfer, Standing Order, and Direct Debit are among the most popular methods. We endeavor to find a payment solution that is the easiest for you. For ongoing or fixed arrangments typically we prefer a standing order or monthly direct debit. We issue all customers with a unique reference to use when making payments to link them in our system.
What area do you cover?
A: We cover East & Central Scotland. Any Level Window Cleaning currently provide cleaning services throughout Edinburgh, Lothians, and Fife.
What is the maximum height you can reach when cleaning windows?
A: 85ft 26 meters 6 stories from ground level, including raised platforms and cherry pickers about 120ft without needing access to the building.
How much will it cost?
A: Find out! Any Level should be able to provide a free estimate quickly over the phone for the majority of the domestic cleaning jobs. After asking some information regarding your property we can offer you a no obligation quotation and get you booked in within a couple of minutes. For commercial cleaning, usually we will have your site inspected, furnish you with a risk analysis and method statement along with your fixed price quotation and service agreement.
Traditional Window Cleaning Vs. The Reach & Wash system?
A: Both have their advantages, the application as always that makes the difference with any piece of equipment. We use a combination of equipment and different methods to deliver the safest and most cost-efficient cleaning solution for your home or business. In the majority of cases, we use the Reach and Wash system to clean the external windows and traditional window cleaning for the internals windows and surrounds.
Do you clean windows in the rain?
A: There's no escaping the Scottish weather and yes, we still have to work in the rain, unless it's a stormy, heavy winds or snowing. Due to modern systems cleaning windows in the rain showers can be done just as effectively in milder weather.
Do you offer any guarantee?
A: Yes, if you are in any way unhappy with any aspect of our service, please contact Any Level customer services who rectify with no additional cost.